Frequently Asked Questions
Everything you need to know about your Ciao Lucia order, from shipping to our signature craftsmanship.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 2-3 business days. Once shipped, standard delivery takes approximately 5-7 business days via USPS or UPS.
Do you offer international shipping?
Yes, Ciao Lucia ships worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that duties and taxes are the responsibility of the customer.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
How do I care for my Ciao Lucia garments?
To maintain the quality of our fabrics, we recommend dry cleaning for most silk and cotton-poplin pieces. Specific care instructions can be found on the inner label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Shop Pay for accelerated checkout.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately. We are unable to guarantee cancellations or modifications, but please contact our support team as soon as possible to see if we can assist.